Arizona Institute for Bone & Joint Disorders, Comprehensive orthopedic care, Serving Phoenix and Glendale, Arizona
Arizona Institute for Bone & Joint Disorders, Comprehensive orthopedic care
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Arizona Institute for Bone & Joint Disorders


Office Information


Biltmore Office

2122 East Highland Avenue
Suite 300
Phoenix, Arizona 85016
Telephone: (602) 553-3113
Main Fax: (602) 667-7991
Nurse's Fax: (602) 955-0221
Click on Map for Driving Directions to 2122 East Highland, Suite 300, Phoenix, Arizona

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Office Hours:

Normal office hours are 8:30 a.m. to 5:00 p.m. Monday through Friday except for regular holidays. Individual physician schedules for office visits vary. A 24 hour answering service will handle calls when the office is closed. Emergencies will be forwarded to the physician who is on call for the Institute.

Phone Numbers:

When contacting our office, please take these phone numbers into account:
Office Numbers:
Appointments: (602) 553-3113
Billing: (602) 553-3113

Surgery Scheduling:
Joint Replacement: (602) 667-7927
Sports Medicine: (602) 667-7979
Hand & Upper Extremity: (602) 667-7935

Prescription Line:
Joint Replacement: (602) 667-7924
Sports Medicine: (602) 667-7979
Hand & Upper Extremity: (602) 667-7935

Appointments:

Patients will be seen by appointment only, except in case of an emergency. Please call as far in advance as possible to make an appointment. If you cannot keep an appointment, please notify the office at least 24 hours in advance of your appointment time.

Registration:

If you are a new patient, it will be necessary for you to register before your first appointment by calling our patient registrar. You will need to provide insurance and demographic information during this registration process. If you are a return patient, you will need to notify the receptionist of any change in name, address, telephone number or insurance coverage.

Insurance Information:

We accept most major insurance plans. Ask about our Out-of-Network and Cash pay plans. Please visit our Insurance and Billing page for more information.

General Forms:

Please visit HedleyOrtho.com for our new patient forms.

Prescriptions:

Requests for prescription refills will only be handled during the following office hours: Monday - Thursday 9:00 a.m. to 5:00 p.m. and Friday 9:00 a.m. to 12:00 p.m. Prescriptions will not be refilled after hours, weekends or holidays.

Release of Medical Information:

Your medical records are kept strictly confidential. Before we can release any records, you must sign an authorization form. A fee will be charged for preparation of special reports and the copying of medical records and x-rays for attorneys and insurance companies. Our office must have at least a 24-hour notice to prepare copies of medical records or x-rays. If you are scheduled for a diagnostic test, please request your x-rays before leaving the office.

Diagnostic Testing:

If you are scheduled for a diagnostic test (MM, CT, nuclear medicine scan or arthrogram), you will need to take copies of your x-rays with you to the testing facility. When appropriate, please request copies of your x-rays before leaving the office.

After the test, please call our office scheduler at (602) 553-3113 to make a follow-up appointment to discuss the test results. Please make arrangements with the test facility to pick up the written report of your results, as well as the actual films. Bring the results and the films to your follow-up appointment.

Disability Forms:

We will fill out disability forms for a minimal charge. Please understand these forms cannot be completed while you wait. We will complete them as quickly as possible and mail them to you or your insurance company.

X-Rays:

If you are contemplating having surgery in this office, we would respectfully request that this office have suitable x-rays of you prior to your surgery. In Orthopedic surgery, preoperative x-rays are most important because they allow us to plan the surgical approach and assess the need for additional bone graft or other materials. Many of you will have x-rays done at other offices or institutions. If these are acceptable and are of diagnostic quality, we would like to keep them rather than send them back to wherever they have been taken. If we cannot keep them or if they are of inadequate quality, we would like to have our own done in the office. If you do not have x-rays, you will be asked to have x-rays taken upon your arrival at the office. Follow-up x-rays should be kept in our office since they are a vital part of your ongoing record. We thank you for your assistance in this matter.